I explained the circumstances and they said that there was nothing that they could do because they were operating at low capacity. I call them to make sure and the front desk said that they are up and running but not taking new guests that weren't booked in advance. On Thursday (nearly 12 hours later) I check their website and guess what. The person said to look elsewhere and cancelled my reservation. I immediately called the hotel and the person on the phone confirmed with their manager that the hotel was closed and that they will not be allowing anyone to check in until after 10/11 (even those who had pre-existing reservations). 2 days before we were supposed to check in, I decided to check their spa menu online and a pop up came up on their website stating that the hotel was closed until Tuesday, October 11th. I booked an oceanfront room well in advance because my husband and I were attending a relative's wedding nearby. Thank you all for making us feel wanted and cared for. The spa receptionist was an absolute gem as well. Big thank yous to Alexus and Kaylei for coming into the spa early to accommodate us. Seriously so thankful for this girl, she’s the reason we will be back and will recommend this hotel to friends and family.

(Shout out to the spa as well for being extremely kind and helpful to make a 9 month pregnant lady happy) Karabo also spoke with her manager to upgrade our room since it was such a dreary day and the beach was out of the question. She not only gave recommendations for nail salons and spas, she called us and coordinated with the spa to where two techs would come in early the next day to accommodate us. We went to the front desk to see if there was anything that we could do or if there was another spa recommendation. Unfortunately, we had a mix up with the spa and they only made one reservation for us instead of two. Upon arriving, the hotel is beautifully kept, makes you feel like you’re not in Daytona. Melia Punta Cana Beach Wellness Inclusive - Adults only.Hotels near Embry-Riddle Aeronautical University.Orlando Sanford International Airport Hotels.

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